Returns & Exchanges

Due to the perishable nature of our artisanal cupcakes, all sales are final and we cannot accept returns or exchanges. If your order was damaged during transit or contains errors, please contact our customer service team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your cupcake boxes for any signs of damage or incorrect flavors before disposing of the packaging.

• 2.
  Document Issues

  Take clear photographs of the damaged product and the shipping label to help our team process your claim quickly.

• 3.
  Contact Customer Care

  Email our support team at [email protected] with your order number and the photos within 24 hours of receipt.

• 4.
  Review and Resolution

  Our team will review your request and, if eligible, coordinate a replacement shipment or store credit for your next sweet treat.